Terms of Service

1. Acceptance

By using the site or the app, by creating an account, or by subscribing to the membership, you agree to these terms and to the privacy policy. If you do not agree to them, please do not use the service.

The service is provided by Hala Mahly, who runs Prime You, called here "Prime You" or "we".

2. Who can join

The service is for women aged 16 and over. If you are under 18, your parent or guardian has to agree before you subscribe.

You confirm that the details you give when you register are correct, and you update them if they change.

3. What the service is

Prime You is an online personal-coaching membership with Hala Mahly. It includes a training plan built for you, exercise videos, the meals Hala recommends and her recipes, a conversation with Hala, and events together.

The service is delivered through the site and the phone app. We may change what the service contains or how it works over time, and we tell you when a change is a significant one.

4. A health note

The exercises and the meal recommendations are general guidance, not a substitute for medical advice. Talk to your doctor before you start, especially if you have a health condition, are pregnant, or have had an injury.

Stop straight away if you feel pain, dizziness or shortness of breath. You take part in the training at your own risk, and as far as the law allows we are not liable for an injury that follows from ignoring this note or from performing an exercise against the instructions.

5. Your account

The account is personal to you. Keep your password to yourself, and tell us straight away about any use you did not authorise. You are responsible for everything done from your account.

Sharing the account or its content with anyone else is not allowed.

6. Membership, payment and cancellation

The membership is a monthly subscription at the price shown on the join page before you subscribe, and again in the PayPal checkout. It renews automatically every month and is collected through PayPal. Your card details never pass through us.

You can cancel any time from your account page. The membership stays active to the end of the period you have paid for, and does not renew after that.

If a payment does not go through, you have 3 days to update your payment method before the membership stops.

If the price changes, we tell you by email well before the renewal, and you are free to cancel before it.

7. Cancellation and refunds

You can cancel the membership at any time from your account page; it stays active to the end of the period you already paid for and does not renew after that.

Payments are not refunded. That covers the monthly membership, including a month you cancel part-way through, and one-time programmes.

When you cancel, nothing more is charged. You keep full access until the last day of the period you paid for, and after that day the app closes until you join again. Your history is kept with your account.

If you are on a one-time programme and move to the membership, the programme ends when the membership starts, and what you paid for it is not refunded or credited.

Where the consumer-protection law that applies to you gives you a right to cancel or to a refund that cannot be waived, that right stands.

8. Fair use

You agree that you will:

• not copy, publish or share the exercise videos, the plans or the recipes outside your account.
• not use the conversation or the events to bother anyone or to advertise.
• not try to reach anyone else's account or to disrupt the service.
• respect the privacy of the other members at events and in the community.

9. Intellectual property

All the content in the service, the videos, plans, recipes, text and photographs included, belongs to Hala Mahly and Prime You.

The membership gives you a personal licence, which you cannot transfer, to use the content for yourself while your membership is active. It may not be copied, sold or published again in any form.

10. Your data and your photos

The information and photos you record in the app stay yours. Your progress photos are private: nobody sees them but you and Hala.

A photo or a result is shared without your name only with your explicit agreement, and you can withdraw that agreement any time in Settings.

11. Disclaimer and limits

The service is provided as it is. We do not promise a particular result, because the result depends on your commitment, your health and other things outside our control.

As far as the law allows, our liability to you for any loss that follows from using the service is limited to the amount you actually paid us for the part of the service the claim concerns.

12. Ending the membership

We may suspend or end your account if you break these terms, after telling you, unless the breach is a serious one.

You can ask us to delete your account once the membership is cancelled. We keep your data for 30 days after the request, then delete it, apart from the billing records the law requires us to keep.

13. Changes to these terms

We may update these terms. We publish the new version here with the date of the update, and tell you by email when a change is a significant one. Carrying on with the service after an update means you accept it.

14. Law and jurisdiction

These terms are governed by the laws of the State of Israel, and any dispute that is not settled between us belongs to the competent courts in Israel.

Before any legal step, we try to settle the matter by talking directly.

15. Contact

For any question about these terms, write to me at halamahly194@gmail.com.